Contact Us
Contact form security
A contact form is a text channel, not a secure vault. Anything you type into it travels as ordinary message data, which means it can be read by staff and, in rare cases, intercepted in transit. Financial details, passwords and document scans should never be sent through this form, because once they leave your device there is no way to guarantee who handles them or how they are stored.
In practice, that rules out bank account numbers, card details, login credentials, passport pages, utility bills and any other identity document. If the casino needs proof of identity or a payment method, it will request those through its own verified, encrypted account portal, not through an open message box. When in doubt, send nothing sensitive and ask instead for the official channel to use.
Language of replies
The team reads and replies in English. That means your message should be written in English to get a clear and complete answer. A message sent in another language may still be understood, but the response could be slower or less precise, and important nuances in your question can be lost in translation.
Support for gambling difficulties
The contact form is for enquiries about the casino and its services. It is not the right place to seek help with gambling-related harm. If you are struggling to control your play, or if you want to step away from gambling altogether, you should go directly to a dedicated support organisation that specialises in that kind of assistance.
Those services offer confidential advice, practical tools for setting limits, and, where needed, guidance on self-exclusion. They are free to use, staffed by people who understand the problem, and they will not judge you or pressure you into a decision. Reaching out to them is a private step you can take at any time, whether you are still gambling or have already stopped.
You can also use the casino's own account settings to set deposit limits, take a time-out, or activate self-exclusion. These tools are designed to give you control over your play before it becomes a problem. The contact form should never be your first stop for this kind of help, because a support organisation can respond immediately, whereas a general enquiry inbox cannot offer that level of care.
Remember that gambling should remain a form of entertainment, not a way to recover losses or solve financial pressure. If you notice that you are chasing losses, gambling with money you cannot afford, or hiding your play from those close to you, treat that as a sign to pause and seek support. Acting early is far easier than trying to undo damage later.